About Us Eastney Collection is dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. This is handled by our secure credit card processing company SECURE TRADING. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars, or to the appropriate currency that your country uses.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may also send your credit card information to us via phone, fax, snail mail or over the Internet.
Shipping And Handling All our products are sent to you by fastest possible means, including airmail for overseas destinations. (There is one exception to this: due to the weight of the book 'Fiddler on the March' surface mail has to be used). Postage and packing is included in all our prices except where shown.
Delivery Schedule We will process your order immediately. Normally you will receive it in 3 - 5 business days . International orders are generally received in 10 - 15 days, often much less than this for airmail which is our preferred method of despatch.
Back Orders In the unlikely event of your item not being in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All our products come with a 30 day no quibble guarantee. Please see our returns policy.
Reaching Us If you need to reach us, please email us at email@example.com. Alternatively, you can call on +44 (0)208-673-6157, or fax us on +44 (0)208-772-9545, or write to us at Eastney Collection, 60 Mayford Road, London SW12 8SN UK. We welcome your comments.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We want you to be delighted with our products. Should you wish to return an item, perhaps because it is faulty (although all our products are subjected to rigorous quality control), or damaged in transit, please do so within 14 days, enclose a note of your name and address with the item and ask for a replacement. Our policy is 'Best Quality, Best Service' at all times.